Hello, My name is Jono and I have 30 years of experience working as a patient leader with a long-term condition helping to improve patient engagement, Quality Improvement and Patient Safety.

In my working life I am a matrix worker for NHS England working in Primary Community and Personalised Care, promoting and ensuring that care is delivered with quality, safety and improvement to all and for all.

I’ve had the privilege of working in and knowing the NHS from Bed to Board, I’ve seen both the best and worst, I believe we can and should work toward a safe, reliable effective care system that supports both patient and staff in everything they do. I am committed to transforming the human experience of health & care for all.

Key to improvement in care is Empathetic care, working with the Stoneygate Centre for empathetic healthcare as a lived experience ambassador Jono wants to see empathy at the centre of both training for all staff and the continued delivery of care. I am also a member of the Royal Society of Medicine and a member of the Patient Safety Section that supports the training of medical staff and promotion of safer care delivery to all patients.

To learn more about me and the work I do please follow me on Twitter @QIPatient or connect with me on LinkedIn @jonobroad